Ito-Yokado’s Commitment of Providing "Safe and Secure" Shopping Environment

Ito-Yokado is committed to providing a safe and secure shopping and working environment for both our customers and staff, and we have implemented precautionary measures for preventing the spread of COVID-19 at our stores. 


At our stores, we ask our customers to wear masks, allow us to measure their body temperature, maintain social distance, and use alcohol sanitizer to clean their hands while shopping with us. We also perform regular disinfections within the store, provide peak shopping hour information on our website to avoid congregation of crowds, refrain from providing food samples, sell our ready-to-eat products inside containers, and make infection precaution announcements to prevent the spread of COVID-19.

For our staff, we require them to follow health management procedures such as checking their body temperature before work, wearing a mask at work, and washing their hands and gargling water regularly. We have also amply prepared ourselves to respond to natural disasters by teaching disaster prevention education to our staff.


Other preventive measures we take are as follows:


Encourage shopping during non-peak hours and fewer trips to the store

◎Peak hours of each store can be checked on our homepage


Priority cashier counters

◎ Priority cashier counters (from 14:00 to 16:00 daily) are provided for pregnant women, the elderly, and people with disabilities.


New online supermarket service 

◎ Contactless delivery services are recommended

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